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Wednesday, June 4th, 2008
Avenue Glass Suck
A couple of months ago, perhaps three, we got new bedroom furniture. Now, due to the rather nice wooden surfaces and kitty claw hazard, the procurement of some form of protection for aforementioned surfaces was deemed prudent. The chosen protection was glass and, after some phoning around, the winning bid went to a company called Avenue Glass which resides on North Grand Avenue.
I was delighted when I called on the following Friday to hear that the glass was ready for pickup and asked what their hours are with a view to collect after work so we would have it for the weekend. They close at 5pm and operate on weekdays only so I called my father-in-law because he has a truck and he is available at that time. After work we crossed town and arrived at the location at 4.52 only to find that there was a man closing up shop. Motioning to get in he informed me that he was closing and he had shut down the registers. Without another word, and with a rather instinctive feeling that I'll take my business elsewhere, I turned and left.
Fast forward a week or so and we start getting the messages on our answering machine telling us that our glass is ready. Of course we're not there to take the call and we're not too interested in calling back as it seems they aren't interested enough in our business.
So....I reckon they decided it might be wise to try calling later when I'm at home because that's exactly what happened this evening. I took the call and it went something like this.....
HER: We've been trying to call you to let you know your glass is ready and if you don't get it we'll dispose of it.
ME: I called the Friday after the glass was cut and told you I would be there by 5 to pick it up. I made a special trip with my father-in-law in his truck and we arrived at 8 minutes before 5 and the guy was closing up and told me he'd taken all the money out of the regist....................(interrupted)
HER: "Sweetie, we close at 5"
ME: "Sweetie, we arrived at 8 minutes before 5 and..........(interrupted again)"
HER: Do you want to pick up the glass or shall we dispose of it?
So to cut a medium story a little shorter than medium length, I told her to shove it and I'm happy in the knowledge that I'll be taking my business to a company that cares about the service it provides.
Needless to say, I can heartily recommend Avenue Glass of Springfield.
Avenue Glass Suck
A couple of months ago, perhaps three, we got new bedroom furniture. Now, due to the rather nice wooden surfaces and kitty claw hazard, the procurement of some form of protection for aforementioned surfaces was deemed prudent. The chosen protection was glass and, after some phoning around, the winning bid went to a company called Avenue Glass which resides on North Grand Avenue.
I was delighted when I called on the following Friday to hear that the glass was ready for pickup and asked what their hours are with a view to collect after work so we would have it for the weekend. They close at 5pm and operate on weekdays only so I called my father-in-law because he has a truck and he is available at that time. After work we crossed town and arrived at the location at 4.52 only to find that there was a man closing up shop. Motioning to get in he informed me that he was closing and he had shut down the registers. Without another word, and with a rather instinctive feeling that I'll take my business elsewhere, I turned and left.
Fast forward a week or so and we start getting the messages on our answering machine telling us that our glass is ready. Of course we're not there to take the call and we're not too interested in calling back as it seems they aren't interested enough in our business.
So....I reckon they decided it might be wise to try calling later when I'm at home because that's exactly what happened this evening. I took the call and it went something like this.....
HER: We've been trying to call you to let you know your glass is ready and if you don't get it we'll dispose of it.
ME: I called the Friday after the glass was cut and told you I would be there by 5 to pick it up. I made a special trip with my father-in-law in his truck and we arrived at 8 minutes before 5 and the guy was closing up and told me he'd taken all the money out of the regist....................(interrupted)
HER: "Sweetie, we close at 5"
ME: "Sweetie, we arrived at 8 minutes before 5 and..........(interrupted again)"
HER: Do you want to pick up the glass or shall we dispose of it?
So to cut a medium story a little shorter than medium length, I told her to shove it and I'm happy in the knowledge that I'll be taking my business to a company that cares about the service it provides.
Needless to say, I can heartily recommend Avenue Glass of Springfield.
Hah! Could have had the one with the small crack that didn't leak, but no.
I want good service and I'm happy to pay a little extra. I do not want cheap prices with crap service, that's just sad.
Sorry you had to go through it but good for you for not giving them your money. They do not deserve it.